Shipping & Returns

Shipping Policy

Currently we only ship in the USA.

All in-stock items will ship within 1-3 business days.  All orders placed on a major U.S holiday will be shipped on the next business day.  

Delivery times depend on your location and the shipping method you selected upon checkout. 

Free shipping only applies to standard shipping. 

Standard shipping takes between 2-7 days, while express shipping takes between 1-2 business days and overnight shipping will get to you the next business day.

 

Return & Exchange Policy

Damages must be reported within 3 days of receiving merchandise or cannot be returned.

Our return policy is for store credit or exchange only. Items are eligible for return if they meet the following criteria:

  1. All items are unworn, unwashed, unaltered and still have the original tags attached.

  2. Items are received by Freck & Soar no later than 14 days from the original purchase date.

  3. All jewelry and sale items are final sale.

If your item does not meet the above criteria, do NOT attempt to return your items as they will be rejected by our Returns Department.

Items marked with Final Sale cannot be returned, refunded or exchanged. For any questions, please contact hello@freckandsoar.com.

If you wish to make a return or exchange, please email us with your order number and we will email you a RA number (return authorization). Please write the RA on your invoice and on the outside of your package before mailing (any returns shipped without RA will be refused). Please note RA numbers expire after 5 days. Items must be shipped back within 5 days in order to be accepted.

When sending your items, we strongly suggest sending them USPS Priority mail, UPS, or FedEx with a tracking number. Freck & Soar cannot be held responsible for packages lost or stolen in transit. We will be responsible for paying postage. 

The return total will be given in the form of a store credit, less the cost of shipping and return shipping. Please allow up to 4 business days to process your return after Freck & Soar receives it. Shipping costs are non-refundable. 

 

Send Returns to:

Freck & Soar Returns

3659 Cortez Rd W. Suite 110

Bradenton, FL 34210

How do I change or cancel my order?


If you need to make any changes to your order, please call us at 941-928-0106 immediately after making your purchase. We are open Monday-Friday from 9:00 AM-4:00 pm ET. 

Changes in price, items going on sale and/or promotional codes are not valid on previous orders. We will be unable to modify orders placed prior to price changes. 

If you have any questions regarding returns or exchanges please email us at hello@freckandsoar.com